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KRATES

Terms & Conditions

Welcome to KRATES! These terms and conditions ("Terms") govern your use of our services, website, and your experience at KRATES bar and restaurant. By visiting our establishment or using our website, you agree to the following Terms. Please read them carefully.
 

1. General Conditions

  • KRATES reserves the right to refuse service to anyone for any reason at any time, in compliance with applicable laws.

  • We reserve the right to modify or terminate services, products, promotions, or offers without prior notice.

  • We may update these Terms periodically, and it is your responsibility to check for changes. Your continued use of our services constitutes acceptance of the updated Terms.

2. Reservations and Events

  • Reservation Policy: Reservations are encouraged but not always required. Walk-ins are subject to table availability.

  • Cancellation Policy: Cancellations should be made at least 24 hours prior to the reservation. Late cancellations or no-shows may result in a fee.

  • Private Events: For private events, a deposit may be required to secure the booking. Deposits are non-refundable unless canceled at least 7 days before the event.

3. Payments and Pricing

  • All prices are listed in [currency] and include applicable taxes unless otherwise stated.

  • KRATES reserves the right to adjust pricing based on availability, market conditions, or seasonal changes.

  • Payment Methods: We accept cash, major credit/debit cards, and digital payments. Payment must be made in full at the time of purchase or upon completion of your meal.

  • Discrepancies: If you notice any discrepancies on your bill, please notify us immediately. We will address the issue promptly.

4. Loyalty Program and Promotions

  • Participation in our loyalty programs or promotional offers is subject to specific terms and conditions outlined in those promotions.

  • KRATES reserves the right to cancel or modify loyalty programs or promotions at any time.

  • Any abuse or misuse of promotions or loyalty benefits may result in termination of program membership.

5. Health and Safety

  • We adhere to all applicable health and safety regulations, including food preparation, service, and cleanliness.

  • Customer Conduct: For the safety and enjoyment of all patrons, customers are expected to behave responsibly. Aggressive or inappropriate behavior may result in removal from the premises and possible prohibition from returning.

  • Allergies and Dietary Restrictions: Please inform our staff of any allergies or dietary restrictions when placing your order. While we strive to accommodate, we cannot guarantee the complete absence of allergens.

6. Use of Website

  • By using our website, you agree not to engage in unauthorized activities, including hacking, data mining, or attempting to interfere with our website’s functionality.

  • Content Ownership: All content on the KRATES website, including images, logos, and text, is the property of KRATES and protected by intellectual property laws. Unauthorized use is prohibited.

  • Third-Party Links: Our website may include links to third-party websites. KRATES is not responsible for the content or practices of these sites.

7. Limitation of Liability

  • KRATES will not be held liable for any indirect, incidental, or consequential damages arising out of your use of our services, website, or premises.

  • While we make every effort to provide an enjoyable experience, KRATES is not responsible for any personal injury, property damage, or loss incurred while on the premises unless caused by our negligence.

8. Alcohol Policy

  • KRATES complies with local laws regarding the sale and consumption of alcohol. We do not serve alcohol to minors (under the legal drinking age).

  • Right to Refuse Service: KRATES reserves the right to refuse the sale of alcohol to any customer who appears intoxicated or poses a safety risk.

  • Drink Responsibly: Customers are encouraged to drink responsibly. KRATES is not liable for any damages or harm caused by the overconsumption of alcohol.

9. Gift Cards and Vouchers

  • KRATES gift cards and vouchers are redeemable only at our establishment and cannot be exchanged for cash.

  • Expiration: Gift cards or vouchers may have an expiration date, and KRATES is not responsible for lost or expired cards.

10. Dispute Resolution

  • Any disputes or claims arising from the use of KRATES services will be resolved amicably, and if necessary, through mediation or arbitration in accordance with local laws.

11. Customer Feedback

  • We value customer feedback and strive to provide the best experience. Should you have any concerns, please reach out to our management team directly via our contact details.

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